Six sigma and mumbai dabbawala. 1. WELCOME TO SIX SIGMA PRESENTATION; 2. PRESENTED BYSandeep ManeAnkitSonam. The dabbawala are an extraordinary association of more than individuals in Mumbai. “Dabba” simply signifies “lunch box”; “walla” implies. abstract dabbawala are people in mumbai, india, whose job is carrying and delivering dabbawalas has achived six sigma with their commitment honesty and.

Author: Malarg Daigore
Country: Sierra Leone
Language: English (Spanish)
Genre: Politics
Published (Last): 11 February 2009
Pages: 155
PDF File Size: 4.60 Mb
ePub File Size: 17.21 Mb
ISBN: 873-5-32608-220-5
Downloads: 88741
Price: Free* [*Free Regsitration Required]
Uploader: Vudorn

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

The Dabbawalas of Mumbai. Tiffin time in Mumbai”. They would have decided based solely on the package. I feel very proud to have written a book called Masters of Supply Chain Management on the dabbawalas. Whatever profits they can equally distributed within itself. Homemade food is best for health and because health is wealth.

And as a cooperative all dabbawalas are equal partners with supervisors called mukadams who are elected. The dabbawalas main feature is the trust that runs along in their system. Some say that logistics commences with finished product from the end of production line to the consumer, or to get the right goods to the right place, at the sigms time, in the right form and at the right cost.

With deliveries to and from roughlycustomers each day that translates to little more than delayed or missing dabbas in a year. It all started about years back when a Parasi banker wanted to have home cooked food regularly in office sigmw gave this responsibility to the first ever Dabbawala.

A couple of hours later the dabbawalla picks up the tiffin and the whole process happens again dabbawalw reverse. Again different views exist on this question.


4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle | iSixSigma

Define the key processes that will have the greatest impact on customer. And today, they write a proper code with details of the source, destination and all the dabbawalas involved in that particular delivery. The maximum weight comes to kg; carrying that much weight in dabgawala crowded local trains is a lot of hard work.

Raghunah Medge president Mr. Leave a Reply Cancel reply You must be logged in to post a comment. It will be interesting to see if the dabbawalla will survive and how their business and traditions evolve as the city and the workforce continues to grow.

Thomas, where she has taught operations for 15 years. He said almost never, maybe once every two months. The reporter, obviously without having read my story, wrote that Forbes had certified the tiffinwallahs as a six-sigma organization. I say 20 lakhs.

Being a part of Dabbawallas, you are actually nurturing Marathi culture. The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box usually there is a designated car for the boxes.

She also has a bachelor of business administration in finance degree from the University of Minnesota. A typical definition of supply chain management is the following: Now Mumbai siga a widely spread metro with 3 local train routes. The case of Bombay dabbawallahs PDF. Due to the overcrowded Mumbai local trains, some people enter the luggage department, dabbawaka when they do, the tiffins stick to their heads. The rupee a month fee provides for delivery six days a week.

I was asked one question, suppose my customer was on the moon, how will the Dabbawalas deliver the tiffin? In years, it has never happened that a dabbawala has failed to deliver. Retrieved 3 May Dabbawalas feel that their customer is their Lord Vitthala. There are employees about in number and deliver approximatelytiffin boxes every day.


Apparently, at a conference ina reporter asked the president … whether the tiffinwallahs were a six-sigma organization. Set up the data collection plan. In other projects Wikimedia Commons. sig,a

The dabbawala was late by his own standards but the customer was probably never aware of the hiccup, he says. Dabbawalas deliver hundreds of thousands of meals on foot and by bike in one of India’s busiest cities every day.

The dabbawala knows the consequences of going late. By Edd Gent 16 January Every morning, six days a week, Kiran Gavande tours the Lower Parel neighbourhood of Mumbai on his bicycle collecting lunchboxes called dabbas from his customers.

In London, I delivered a speech. We the Dabbawallas never go on strike. Measure Identify the statistical measures to monitor the key process. The whole city can be affected by late deliveries, says Sangle.

BBC – Future – The unsurpassed year-old network that feeds Mumbai

Dabbawalas are not afraid to embrace new opportunities, however. These qualities are there in every dabbawala, in all of them. Future Now The new words for how we use our phones. By using our services you sxi getting hot food safely deliver in your office. Dabbawala Gangaram Hemade agrees: When told about the 1.